Conclusion of the distance contract
(I) The e-shop visitor can choose from a wide range of products by using the “Shopping cart” facility. The products chosen are placed in the visitor’s virtual shopping cart. If the order is eventually placed, the visitor submits to the supplier a binding offer to purchase the items contained in his/her cart. Before making this binding offer, the visitor is asked to accept the conditions of use. If he/she accepts them, the conditions of use automatically become part of the contract between the visitor and the Alpha Bank Cultural Foundation.

(II) After that, the Alpha Bank Cultural Foundation sends automatically to the visitor’s e-mail address an order receipt confirmation, which lists the products, including their prices and the shipping cost, and which the visitor can print out by clicking “Print”. This confirmation serves as proof that the visitor’s binding offer to purchase has been received by the Alpha Bank Cultural Foundation and has been accepted.


Electronic coupons
The e-shop offers you the possibility to use an electronic discount coupon, which you will be able to use when making purchases by entering the coupon’s unique code, which will be sent to your e-mail address, in a special-purpose field, when completing your order and prior to payment. The coupon is valid for one purchase only and for a specific period of time. The amount of the coupon will be deducted automatically from the total value of the products you have selected for purchase. If the value of the coupon is higher than the amount of your order, the difference will be available for you to use in a future purchase from the e-shop (until the coupon’s validity expires).
In addition, via your personal account you can view up-to-date information on your electronic coupons and their balances as well as your coupons’ details: the product(s) they refer to, their period of validity etc. This facility is also provided to non-registered users. Discount coupons can be used for all products available on the e-shop, with the exception of items on offer.


Returns Policy
The e-shop provides you with the option to return the products for any reason, which you are not obliged to notify to us.
You can withdraw from the distance sale contract within fourteen (14) days of receipt of the product.
For the return to be accepted, the following must apply:
(a) the return must be made within fourteen (14) calendar days of the date on which your withdrawal was notified to us;
(b) the products must be in the condition in which you received them.
Refunds will take place after the product is returned or after you send us the receipt for the return of the product, whichever of the two is the earliest.


Product Return Statement
In the event that you wish to return the products you received, you must send an e-mail to the following e-mail address: infopolitismos@alpha.gr, and we will respond as soon as possible.
In case of a:
a) Non-justified return, you are kindly requested to fill in and send us the attached “Withdrawal from Contract” form.
b) Justified return, due either to delayed delivery of the product (except in cases of force majeure) or to the delivery of a product that has been damaged or is a spoiled copy, you are kindly requested to submit via e-mail the relevant return request, stating the reason for which you wish to return the product, as well as your preferred refund settlement method, by choosing one of the following:


Refund Settlement Methods
The refund settlement methods available are the following:
(a) Refund of the amount you have paid.
(b) Shipping of a new product. The new product can be the same as the one returned or you can choose another product code from the e-shop. If the price of the returned product is higher than that of the new product, the difference will be credited to the credit card used for the initial purchase.


Return Method
You can return your order using any method you wish.


Return Costs
Merchandise return costs are borne by the e-shop only if:
• The delivery of the product was delayed (except in cases where the delay was due to force majeure).
• The product has been damaged or is a spoiled copy.
In all other cases return costs are borne by the sender.


CONTACT US
For any additional information or clarification, you may contact us by e-mail at infopolitismos@alpha.gr or by calling us at +30 210 326 2465 (Monday to Friday, 8:30-16:30).