• Registration/Member Login
- How can I create an account and register as a member of the e-shop?
- What is the login procedure to the e-shop for registered members?
- I have forgotten my password. What should I do?

• Products - Orders and Services
- How can I search for information about the products I am interested in?
- How can I place an order?
- What are the payment methods available?
- When will I receive my order? What are the shipping charges for each order?
- How can I confirm that my order has been shipped correctly?
- How can I cancel my order and until when can I do so?
- I cannot place my order via the e-shop. What should I do?
- What can I do if the product I receive is defective?
- Can I collect my order in person from the Cultural Foundation of the Ionian Bank?
- What is the discount coupon and how is it used?
- Can I ask for gift wrapping?
- Can I buy business gifts?

• Transaction Security
- Are my personal data and the purchases I make via the e-shop secure?

• Contact us
- I would like to ask for more clarifications. Who should I contact?

ANSWERS

• Registration/Member Login

How can I create an account and register as a member of the e-shop?
If you wish to create an account and register as a member of the e-shop, click “Login” on the top left-hand side of the home page and then “Register”. Enter the information you will be asked and click “Register”. Please note that your password must have a minimum length of eight (8) characters and must consist of at least two (2) characters from each one of the following categories: lower-case letters, upper-case letters, numbers and special characters. Soon after your registration is successfully completed, you will receive an e-mail at the e-mail address you have provided, with more information about your registration and the benefits you can enjoy as a member.

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What is the login procedure to the e-shop for registered members?
If you have already registered as a member, click “Login” on the top left-hand side of the home page, enter your “E-mail” and “Password” and click “Log in”.

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I have forgotten my password. What should I do?
If you have forgotten your password, click “Login” and “Forgot password?” Enter your e-mail address and click “Recover”. You will receive at your e-mail address a new link, which you must follow in order to reset your password.

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• Products - Orders and Services

How can I search for information about the products I am interested in?
To make your search easier, we have grouped products in two categories, “Publications” and “Ancient Coins Replicas”, with corresponding subcategories, which are shown in the column on the left-hand side of the page. If you want to see more information about the product you are interested in, then clicking on its picture will automatically take you to a full-page presentation of the product, in which more details have been entered.

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How can I place an order?
After selecting the product you wish to order, clicking “Add to cart” will automatically place the product in your shopping cart. When you complete all your purchases, click “Shopping cart” and then “Go to cart”, in order to view the detailed list of the items you have chosen, their quantities and the amount due for payment. If you want to remove items from the “Shopping cart”, select the products you want to remove under the left-hand side column labelled “Remove”, and then click “Update shopping cart”. The screen will refresh displaying the updated list of the products you want to order.
At this point you can enter your electronic coupon code, if you have one, and take advantage of the benefits it offers you.
To proceed, click “Checkout” and then choose the billing address, which by default is the one you enter when registering as a member, or enter a new address. Click “Continue” to choose the shipping address, if this is different from the billing address, and then again “Continue”. Choose the “Shipping method” for the products (by courier or collection from the Cultural Foundation of the Ionian Bank), and then click “Continue”: you will be taken to the “Payment method” screen, where you can choose the type of credit card to be used for payment as well as the desired number of instalments.
Clicking “Continue” will take you to the “Order confirmation” screen, where you can check the billing and shipping information, the products you have ordered and their final cost. You then have to confirm that you accept the Conditions of Use of the e-shop.
Clicking “Continue” will take you to the “Payment method” screen of the Alpha e-commerce service, where you will enter the details of your card. Finally, clicking “Pay” will successfully complete your order.
After your order has been processed, you will receive by e-mail a notification with the details of your order, so that shipping/collection of the products can follow.

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What are the payment methods available?
You can pay for your order using Visa, Visa Electron, MasterCard, Maestro, American Express and Diners cards issued by any bank, provided the card issuer has not prohibited its use for online purchases.

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When will I receive my order? What are the shipping charges for each order?
If you have chosen delivery by courier, your order will be shipped within two to seven working days. If you have chosen to collect your order in person from the Cultural Foundation of the Ionian Bank, the products will be available for collection within one working day from the date on which your online order was placed.
In the first case, shipping charges vary depending on the number of products you have chosen and their weight.
Any duties and special taxes determined by customs authorities in countries outside the European Union are paid by the recipients. Please note that it is not always possible for us to know the exact amount of these extra charges.
Should any difficulties arise in executing your order, whether this involves delivery in Greece or abroad, we will contact you in order to confirm whether or not you wish us to proceed.
In any case, by clicking “Shopping cart”, you can view the final “Shipping cost” of your order.

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How can I confirm that my order has been shipped correctly?
As soon as your order has been successfully completed, an order confirmation e-mail is sent to you, stating your full details, the products you have ordered, their cost and the shipping cost.

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How can I cancel my order and until when can I do so?
Orders are packaged and shipped immediately by the Cultural Foundation of the Ionian Bank. An order may be modified and/or cancelled within 12 hours from its confirmation and provided it has not entered the processing/shipping stage.
For more details, you should contact the Cultural Foundation of the Ionian Bank by e-mail or telephone, using the contact details given below:

40, Stadiou Street, GR-102 52 ATHENS
Tel.: +30 210 326 2465
E-mail: infopolitismos@alpha.gr
www.alphapolitismos.gr
Working hours: Monday to Friday from 8:30 to 16:30

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I cannot place my order via the e-shop. What should I do?
Should you have a problem with placing your order, you can contact the Cultural Foundation of the Ionian Bank by e-mail or telephone, using the contact details given below:
40, Stadiou Street, GR-102 52 ATHENS
Tel.: +30 210 326 2465
E-mail: infopolitismos@alpha.gr
www.alphapolitismos.gr
Working hours: Monday to Friday from 8:30 to 16:30

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What can I do if the product I receive is defective?
1. In all such cases, you can contact within two (2) working days the Cultural Foundation of the Ionian Bank, by e-mail or telephone, using the contact details given below:
40, Stadiou Street, GR-102 52 ATHENS
Tel.: +30 210 326 2465
E-mail: infopolitismos@alpha.gr
www.alphapolitismos.gr
Working hours: Monday to Friday from 8:30 to 16:30
or
2. If a product is defective (e.g. spoiled copy) and you wish to return it, the product in question should be sent, following prior communication, within two (2) working days from the date on which it was delivered, to the following postal address: 40, Stadiou Street, GR-102 52 ATHENS.
Returns will be accepted only for products that are in their original condition and are accompanied by their original packaging. Return shipping costs in these cases are paid by the sender.

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Can I collect my order in person from the Cultural Foundation of the Ionian Bank?
You can collect your order in person from the Cultural Foundation of the Ionian Bank, if you choose this particular delivery method when you place your online order. Please note that the working days and hours of the Cultural Foundation of the Ionian Bank, located at 40, Stadiou Street, GR-102 52 ATHENS, are Monday to Friday from 8:30 to 16:30. (Tel.: +30 210 326 2465, e-mail: infopolitismos@alpha.gr, website: www.alphapolitismos.gr).

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What is the discount coupon and how is it used?
As soon as you complete your order, you will receive in your mailbox your personal discount coupon in the form of a code. This coupon, which entitles you to a discount of up to 20%, can be used one time only, starting with your next purchase, and is valid for a specific period of time. After you have selected the products you wish to purchase, go to the “Shopping cart” enter the electronic coupon’s unique code in the special field and use the benefits it offers you. The amount of the coupon will be deducted automatically from the total value of the products you have selected for purchase. If the value of the coupon is higher than the amount of your order, the difference will be available for you to use in a future purchase from the e-shop (until the coupon’s validity expires).
In addition, via your personal account you can view up-to-date information on your electronic coupons and their balances as well as your coupons’ details: the product(s) they refer to, their period of validity etc. This facility is also provided to non-registered users.
Discount coupons can be used for all products available on the e-shop, with the exception of items on offer.

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Can I ask for gift wrapping?
Products are shipped packaged in bags branded with the Alpha Bank logo.

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Can I buy business gifts?
For information/clarifications about business gifts, you may contact the Cultural Foundation of the Ionian Bank directly. Alternatively, you can send an e-mail by clicking the “Contact us” tab on the top right-hand side of the screen. Then, enter your personal details in the “Contact Form” that will be displayed, type your query in the “Enquiry” field and then click “Submit”.

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• Transaction Security

Are my personal data and the purchases I make via the e-shop secure?
The e-shop places great emphasis on the security of your personal data and your online transactions and takes all necessary steps to ensure it. All information relating to your personal data and your transactions are secure and confidential and are not divulged or disclosed in any way whatsoever. The personal data that you provide to us when you register as a member are used exclusively for the purposes of conducting your transactions.

Purchases of products via www.alphapolitismos.gr are made securely through the Alpha e-Commerce service, which complies with the international security standards for online card-based payments.

The web page in which you enter your card details is provided by Alpha Bank. Your card details (number, expiry date and Security Code) are encrypted and transmitted to your card-issuing bank for debit approval. These details are not communicated to any third party. In addition, the Alpha e-Commerce service follows the best international practices in the area of electronic commerce payments and is also fully compatible with the security framework of the international payment organisations “Verified by Visa”, “MasterCard SecureCode” and “American Express Safe Key®” concerning online card-based payments.

The technology and the systems used to ensure the security of your purchases include the following:
• Encryption of your card details (SSL 128).
• Mandatory use of an additional security code, if required by the card-issuing bank, so that your card will be securely debited for online purchases.

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• Contact us

I would like to ask for more clarifications. Who should I contact?
Should you have any questions about our services or should you wish to send us your comments or remarks, click on the “Contact us” tab on the top right-hand side of the page. Enter your personal details in the “Contact Form” that will be displayed, type your comments or remarks in the “Enquiry” field and click “Submit”.
Alternatively, you can also contact the Cultural Foundation of the Ionian Bank directly.

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